FAQs

We don’t believe in one-size-fits-all. Instead, we create customer quotes designed around your home and lifestyle.

• Size of your home/space

• Frequency of cleaning

• Type of service

Please keep in mind that initial cleans take longer; this is when we roll up our sleeves and bring your home back to a sparkling baseline. Once that’s done, regular maintenance cleans are quicker and more cost-effective.

Get in touch today for a free estimate - we will make sure it’s tailored to your budget!

Yes, we are happy to help! The Cleaning Fairy Co provides high quality cleaning for NDIS participants and support coordinator. While we are not a registered NDIS provider, we can work with plan-managed and self-managed participants. We supply detailed invoices and meet the NDIS cleaning and safety standards, making it simple to claim through your plan.

Yes, and with a magic shield! We are fully insured (including public liability and workers’ comp), and all of our fairies are carefully vetted and police cleared for your peace of mind.

We bring all our own supplies—from vacuums to eco-friendly potions!

Not at all! You can leave a key or access details, and we will work our fairy magic while you go about your day. Your comfort and convenience come first.

We love pets-as long as they don’t steal the show! We ask that pets be safely contained to help our fairies do their work without surprises.

No need to worry! If something isn’t right, let us know within 24 hours. We will return and fix it - for free. Your satisfaction is the fairy dust that keeps us going!

We get it-life happens! Just let us know at least 24 hours in advance if you need to change or cancel your appointment. Avoids fairy fee surprises!